Terms & Conditions – Peach Hospitality Pty Ltd
All prices are quoted in South African Rand and subject to change without prior notice. The correct price will only be confirmed at the time of booking.
For travel bookings, Peach Hospitality acts on account of and on behalf of travel service providers. The prices and conditions are set in accordance as contractually agreed between Peach Hospitality and the service providers. For further information about the products and services and conditions offered by the service providers please feel free to check the booking conditions as mentioned on their websites as indicated.
Responsibilities of The Client:
To clearly state your travel requirements and ensure they are understood.
To provide accurate information at all times, especially with regard to: the spelling of travelers names as per passport or ID document, all contact details, such as telephone number, email and home address.
To check all details on quotes and confirmations and to confirm these are correct before travel documents are issued. Re-booking, cancellation of a booking or a name change may be subject to additional cost and additional service fee.
To ensure that you are familiar with the terms and conditions of each travel service provider.
If you are acting on behalf of other travelers, you are responsible to ensure they understand and accept the contents of this document.
To understand and accept that products presented in the media, in brochures and/or the internet may differ from reality.
To advise us of any special needs at the time of booking and to understand that despite our best endeavors these requests may or may not be fulfilled by the travel service provider.
To ensure that all personal travel documents are valid, such as passports, health certificates, international drivers licenses, visa(s), travel insurance, etc.
Make sure all your travel documentation is in order before departure. Reconfirm all your flights three days before departure.
To present a valid form of payment timeously. Late or invalid payments may result in the cancellation of your reservation and you may incur financial penalties.
2) Travel and Cancellation Insurance
To cover travel risks, we recommend that you arrange yourself travel insurance (SOS, assistance, luggage, accident, etc.) unless you have already adequate insurance with sufficient coverage.
Peach Hospitality Pty Ltd accepts no liability for any death, injury or illness, related medical costs or theft suffered by any person/s, loss or damage to luggage, delay or any other claim whatsoever, arising from any incident while on tour through use of our or our agents transport, accommodation, sightseeing, golf or any other related matters whatsoever.
Exclusively South African law governs the relationship between you and Peach Hospitality Pty Ltd. Complaints against Peach Hospitality Pty Ltd can only be made at our headquarters in Cape Town.
For travel arrangements, remember that we act as an agent between you and the travel service provider, therefore you are responsible for understanding and accepting the trading conditions of each travel service provider.
5) Acts of God or Force Majeur
Peach Hospitality will not be liable for this contract in case of the following, including demonstrations, war, inner unrest, airline hijackings, piracy, acts of terrorism, fire, flooding, loss of power, accidents, storm, strikes, work stoppages or other actions taken to interrupt the services of Peach Hospitality or its suppliers.
6) Price Changes and Changes of Services
Based on conditions beyond the control of Peach Hospitality price and conditions may be changed by the suppliers which will entitle Peach Hospitality to an adjustment. For instance exchange fluctuations, fuel surcharges, insurance surcharges and port / airport taxes.
Changes of price and conditions are part of the general conditions of the suppliers. Should Peach Hospitality be informed of such changes then the clients will be informed immediately of such changes.
7) Changes in the General Conditions
Peach Hospitality is entitled to change or add to the general conditions with regards to this website. The person booking agrees to the possible changes in the conditions.
We accept the following forms of payment:
Bank Transfer – Electronic Funds Transfer.
Credit cards such as VISA and Mastercard. Please note additional cost may apply.
All transfers of funds should be made net of any charges.
All documentation will only be issued once full payment has been received and cleared by our bankers.
Should payment be made via bank transfer, please email proof of payment to email@example.com.
Cancellations prior to departure shall only be deemed valid if received in writing by us. The effective date of cancellation will be the date that we receive your written notification by email to firstname.lastname@example.org.
10) Accommodation Bookings
10.1) Payment – Accommodation
A 50% deposit is required at the time of making the booking, with the balance payable latest 30 days prior to arrival. Should bookings be made within 30 days of arrival, full payment will be required at the time of making the booking.
All reservations that have not been confirmed with a deposit are deemed provisional and may be released by Peach Hospitality without prior notification.
Peach Hospitality reserves the right to request deposits or full payment in advance, in the case of large groups, long stays or high occupancy.
Should payment not be timeously received, Peach Hospitality reserves the right to automatically cancel the reserved accommodation and at the same time reserve the right to cancel or refuse to accept further bookings.
10.2) Cancellation – Accommodation
No shows will be charged for in full.
In the event of a premature departure, the full amount of the stay as originally booked and confirmed will be charged.
In the event of notification of cancellation, the following cancellation fee shall apply on the full booking:
- More than 30 days prior to arrival: 50% cancellation fee
- 30 days or less prior to arrival: 100% cancellation fee
11) Travel Bookings
11.1) Payment – Travel
Package bookings (eg. accommodation, car rental, safari and golf) must be paid to Peach Hospitality latest 60 days prior to the arrival date. A 50% deposit is required at the time of making the booking, with the balance payable latest 60 days prior to arrival. We work on a commission basis, so our services are free of charge for package bookings.
Any changes in bookings after invoicing will be charged with an additional handling fee of R100 per each individual booking.
11.2) Cancellation – Travel
Cancellations or changes of bookings occurring up to 60 days prior to the agreed date of arrival will be charged with 50% of the booking total. Later cancellations and changes and no-show or early departure will be charged in full. It should be noted that certain establishments apply even more rigorous cancellation policies, and these will be effective if applicable.
If you do not start or rebook the trip, there will be a processing fee of R 1500 per booked person or R2500 per order.
12) Golf Bookings – Tee Times, Carts & Car Hire
12.1) Payment – Golf
Golf bookings must be paid to Peach Hospitality 60 days before the first day of play. For tee time bookings of less than 10 green fees we charge an additional order fee of R 1500.
12.2) Cancellation – Golf (Tee times, carts, cart hire)
- More than 60 days prior to arrival: 50% cancellation fee
- 60 days or less prior to arrival: 100% cancellation fee
All golf courses are subject to availability; we reserve the right, to change or exchange or substitute any golf clubs or services described. Any such amendment does not constitute any reason for a refund. No cancellations on accounts of weather are permitted, no refunds will be given for cancellations on account of weather conditions.
It should be noted that certain golf clubs apply even more rigorous cancellation policies, and these will be effective if applicable.
We will facilitate the refund process. We pay your money to the travel service providers from whom refunds must be claimed.
Monies will be refunded in accordance with the travel service provider’s policy which may include cancellation fees, administration fees or denial of application.
We may apply reasonable administration fees as well as retaining any service fees levied by us at the time of booking.
Refunds may take up to eight weeks and in exceptional cases even longer.